Founded by field service experts in 2001, GoServicePro offers solutions that enable end-to-end field service operations. Our comprehensive suite of integrated products provides intelligent and automated field service scheduling, partner management and real-time wireless communications for mobile field service resources.
GoServicePro is a bundled solution that is comprised of modules that can be implemented individually or as an integrated solution to enable all elements of a service business. GoServicePro has modules to support the following functions:
- Call Center – Full service call center solution for tracking the resolution to customer issues
- Entitlement – Define and deliver service according to service level agreements ranging from simple to extremely complex
- Scheduling & Dispatching – Optimize routes and resource assignments and coordinate the arrival of parts and people
- Parts – Ship, track and manage service parts and service inventory locations
- Field Portal – Integrate partners, field managers and technicians with this easy-to-use web portal
- Customer Portal – Customers can create cases, view and update status and generate reports
- Mobility – Communicate seamlessly with mobile techs using full-service mobility solution
- Billing – Automatically bill for services delivered and integrate with back end finance systems
- Reporting – Create, manage and share critical business data with employees and customers
GoServicePro delivers solutions that meet the needs of service customers, whether in the telecommunications, utilities, high-tech, manufacturing, or other industries.
