Task Management

Case Management Site Management

Task Management

Task management provides a way for you to create work items and assign them to your employees to help automate your internal business processes.

Workflow Enables Business Processes

  • Complex workflows can be modeled to route tasks through your businesses problem resolution process
  • Tasks can be assigned to individuals or groups of people through the use of Queues
  • Statuses can be configured to represent critical points in the lifecycle of a task
  • Closing status and resolution codes insure proper recording of the final disposition of the task

Tools for Resolving Tasks

  • Logging tools enable you to record interactions with your customer
  • Communications such as inbound and outbound phone calls, emails, and notes insure the task is up-to-date with the latest issue information

Sample Task Screen