Case Management Site Management
Task Management
Task management provides a way for you to create work items and assign them to your employees to help automate your internal business processes.
Workflow Enables Business Processes
- Complex workflows can be modeled to route tasks through your businesses problem resolution process
- Tasks can be assigned to individuals or groups of people through the use of Queues
- Statuses can be configured to represent critical points in the lifecycle of a task
- Closing status and resolution codes insure proper recording of the final disposition of the task
Tools for Resolving Tasks
- Logging tools enable you to record interactions with your customer
- Communications such as inbound and outbound phone calls, emails, and notes insure the task is up-to-date with the latest issue information
Sample Task Screen
