Parts Orders

Logistics Management Advanced Scheduling Optimization

Part orders represent transactions such as parts sales directly to a customer, parts ordered for a specific work order, parts ordered to replenish a technician’s truck stock, or parts ordered to replenish a warehouse.  A part order can be processed through many states such as reserve, back order, pick, ship, and receive.

Part Order Information

  • Part order header information includes the type of part order, bill to, ship to, and vendor information
  • Multi-level category codes enable quick categorization of cases for workflow routing and reporting

Part Order Processing

  • A newly opened part order represents the demand for a part.  Your businesses logistics processes will determine how and where the demand for the part will be fulfilled
  • Powerful search tools allow you to search inventory warehouses, locations, and bins to find the parts you are looking for
  • If you can find a suitable part the system can provide alternates that represent compatible parts
  • Reserving a part request enables users to find a suitable part in inventory and place a reservation against the part.  This will indicate to other users that the part is no longer available
  • Picking  a part request represents warehouse personnel going to the specific warehouse, location, and bin and retrieving the part
  • Shipping represents the physical boxing and shipping of the parts on a part request.  Orders can be broken down into multiple shipments with different carriers and waybills
  • Receiving represents the receipt and put away of inbound parts from vendors, customers, etc
  • Back ordering a part request allows users to indicate that appropriate inventory is not available.  Logistics personnel can indicate the expected receipt date to fulfill the backorder

Part Order Reports

Reports are provided at different stages of part request processing,  Reports include:

  • Reservations
  • Pick List
  • Packing List
  • Shipping List
  • Goods Received Note

Mobile Part Orders

  • Part orders are extended to the mobile device where technicians have streamlined parts logistics capabilities
  • Mobile part orders are created by technicians to indicate the need for parts against a specific work order or indicating need for truck stock replenishment
  • When technicians remove parts from customer sites the system can automatically create a part request enabling reverse logistics
  • Technicians can create part orders to represent the sale of spare parts to a customer during a service call

Workflow Enables Business Processes

  • Complex workflows can be modeled to route part orders through your businesses logistics fulfillment process
  • Part orders can be assigned to individuals or groups of people through the use of queues
  • Statuses can be configured to represent critical points in the lifecycle of a part order
  • Closing status and resolution codes insure proper recording of the final disposition of the part order