How a Call Agent Uses GoServicePro to Help Customers

Previous Cases

Call agents love GoServicePro because it makes their work so much easier. When a call comes in they can quickly create a new case, check existing cases, or answer a question for a customer. Here's how a call agent typically uses GoServicePro to help a customer: "When a call comes in, the first thing I do is click on 'New Case'. That brings up a window where I can input information from the customer about their location and what issues they are having. After I enter their information, I can quickly browse prior cases." … [Read more...]

Why You Need GoServicePro For Your Business

CRM Attachments

Organization is One of the Most Important Things to a Business, We Can Help! We live in a world of digital technology, we have for quite a while now, and it’s only going to advance more as the years go by.  It’s not as if technology is going to all of a sudden become obsolete.  So doesn’t it make sense to have all your important documents in digital form? Many unforeseen circumstances can occur that can permanently damage or destroy documents.  Things like floods, fires, theft, or just plain misplacement can be detrimental to businesses and individuals.  If you’ve ever had to find old tax information or medical records you know how hard it can be to search through hundreds of documents to find the single page you were looking for.  Imagine being able to pull information up immediately through a well organized system. … [Read more...]