How a Call Agent Uses GoServicePro to Help Customers

Previous Cases

Call agents love GoServicePro because it makes their work so much easier. When a call comes in they can quickly create a new case, check existing cases, or answer a question for a customer. Here's how a call agent typically uses GoServicePro to help a customer: "When a call comes in, the first thing I do is click on 'New Case'. That brings up a window where I can input information from the customer about their location and what issues they are having. After I enter their information, I can quickly browse prior cases." … [Read more...]