Field Dispatch Software GoServicePro: A Field Engineer’s Guide

Customer Signature in Mobile App

Field Dispatch Software: I'm a field engineer. Field Dispatch Software with GoServicePro: A typical day starts with me reviewing the work orders dispatch has assigned to me. They come in on my company-provided tablet, but I can get them on my mobile device as well. When I open the GoServicePro app I see a list of work orders scheduled for the day. If I haven't already accepted them, I do so. This lets the dispatcher know I've accepted the work order. … [Read more...]

How to Make a Work Order

create_work_order

When your field technicians go out to a job, they are following a Work Order. At GoServicePro we know that creating a work order is the foundation for dispatching in a Field Service Management company, so we make it very easy to use! In GoServicePro's dispatching software, Work Orders (along with Subcases and Part Orders) are part of a Case. A Work Order can't exist on its own, and must be closed before the Case is closed. A Case may have multiple Work Orders for multiple workers. For example, if a problem requires three techs to fix it, three separate Work Orders would be created under the same Case. … [Read more...]