Field Dispatch Software GoServicePro: A Field Engineer’s Guide

Field Dispatch Software: I’m a field engineer.

Field Dispatch Software with GoServicePro: A typical day starts with me reviewing the work orders dispatch has assigned to me. They come in on my company-provided tablet, but I can get them on my mobile device as well.

When I open the GoServicePro app I see a list of work orders scheduled for the day. If I haven’t already accepted them, I do so. This lets the dispatcher know I’ve accepted the work order. (more…)

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How to Make a Work Order

When your field technicians go out to a job, they are following a Work Order.

At GoServicePro we know that creating a work order is the foundation for dispatching in a Field Service Management company, so we make it very easy to use!

In GoServicePro’s dispatching software, Work Orders (along with Subcases and Part Orders) are part of a Case. A Work Order can’t exist on its own, and must be closed before the Case is closed. A Case may have multiple Work Orders for multiple workers. For example, if a problem requires three techs to fix it, three separate Work Orders would be created under the same Case. (more…)

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