Field Dispatch Software GoServicePro: A Field Engineer’s Guide

Field Dispatch Software: I’m a field engineer.

Field Dispatch Software with GoServicePro: A typical day starts with me reviewing the work orders dispatch has assigned to me. They come in on my company-provided tablet, but I can get them on my mobile device as well.

When I open the GoServicePro app I see a list of work orders scheduled for the day. If I haven’t already accepted them, I do so. This lets the dispatcher know I’ve accepted the work order. (more…)

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How to Make a Work Order

When your field technicians go out to a job, they are following a Work Order.

At GoServicePro we know that creating a work order is the foundation for dispatching in a Field Service Management company, so we make it very easy to use!

In GoServicePro’s dispatching software, Work Orders (along with Subcases and Part Orders) are part of a Case. A Work Order can’t exist on its own, and must be closed before the Case is closed. A Case may have multiple Work Orders for multiple workers. For example, if a problem requires three techs to fix it, three separate Work Orders would be created under the same Case. (more…)

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Keep Your Inventory Perfectly Up to Date With GoServicePro

How important is your inventory to your business?  Probably pretty important right?  So isn’t knowing exactly what is in your inventory and where it is at any given moment the most important thing?

You’re able to track every piece of your inventory as well as where it ends up with GoServicePro’s inventory management system.  Because you are able to track your inventory and where it is used, you shouldn’t have to worry any longer about losing inventory, sending it to the wrong place, or buying too much and having over stock.

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What is Field Service Management?

What exactly is field service management (FSM) software, and what does it do?

Field Service Management is used to refer to a system that supports business in keeping track of work orders, field technicians, routing, scheduling, service level agreements, parts and inventory, invoicing, and billing.
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