Field Dispatch Software GoServicePro: A Field Engineer’s Guide

Customer Signature in Mobile App

Field Dispatch Software: I'm a field engineer. Field Dispatch Software with GoServicePro: A typical day starts with me reviewing the work orders dispatch has assigned to me. They come in on my company-provided tablet, but I can get them on my mobile device as well. When I open the GoServicePro app I see a list of work orders scheduled for the day. If I haven't already accepted them, I do so. This lets the dispatcher know I've accepted the work order. … [Read more...]

How to Create a New Case in GoServicePro

Creating a New Case

GoServicePro Online Dispatch Software One question we often hear from new users of our field service management software is, "How do we create a new case?" This is something we cover during our product demos and we go over more detail in our implementation guide. How to create a new case in GoServicePro? When your company gets a new phone call, email, or other type of service request, a new Case is created. A case contains information about the problem or issue the customer is having. Cases are associated with a contact and a customer site, but it's also an opportunity to denote what installed part may need worked on, review previous cases, and assign billing information. Once a case is created, subsequent work orders can be created and dispatched using a number of GoServicePro's dispatching software tools. What is the difference between cases and work orders? Cases hold work orders, which are created when technicians need to go onsite. Each technician needs their own … [Read more...]

GoServicePro Dispatching Software: 5 Ways We Make Dispatching Easier

Dispatch Types

GoServicePro Dispatching Software In GoServicePro, there are 5 ways to dispatch a field technician. The choices range from manual to automatic in both the assignment of a technician and the arrival time. Here's how the 5 different dispatch types break down: Manual Lookup - manually choose a technician, but the time is chosen automatically Dispatch Advisor - manually choose from the top 10 system-recommended technicians, but the time is chosen automatically Auto Assign - the best technician and time is chosen automatically by the system Dispatch Board - the technician is manually chosen and to a specific time of your choice Availability Matrix - the technician is chosen automatically, but you choose the time they arrive Here's a graph to help explain which dispatch type is best for your field service company to use: Manually Choose Technician Automatically Choose Technician Automatically Choose Time Manual Lookup Dispatch Advisor Auto … [Read more...]

How to Make a Work Order

create_work_order

When your field technicians go out to a job, they are following a Work Order. At GoServicePro we know that creating a work order is the foundation for dispatching in a Field Service Management company, so we make it very easy to use! In GoServicePro's dispatching software, Work Orders (along with Subcases and Part Orders) are part of a Case. A Work Order can't exist on its own, and must be closed before the Case is closed. A Case may have multiple Work Orders for multiple workers. For example, if a problem requires three techs to fix it, three separate Work Orders would be created under the same Case. … [Read more...]

Keep Your Inventory Perfectly Up to Date With GoServicePro

Invenory-Management

How important is your inventory to your business?  Probably pretty important right?  So isn’t knowing exactly what is in your inventory and where it is at any given moment the most important thing? You’re able to track every piece of your inventory as well as where it ends up with GoServicePro's inventory management system.  Because you are able to track your inventory and where it is used, you shouldn’t have to worry any longer about losing inventory, sending it to the wrong place, or buying too much and having over stock. … [Read more...]