Field Service Management Software
Powering Enterprise Field Service Operations Since 2001.
Trusted by Industry Leaders for Over a Decade
Control Every Facet of Your Service Business With an All-In-One Solution
Built by Field Service People, for Field Service People
As field service technicians ourselves, we recognized the critical need for effective communication between team members. That’s why we’ve developed mobile solutions that enable real-time updates on customer issues and streamline field service operations.
Our platform allows you to dispatch work orders, tasks, and assignments directly to your technicians’ mobile devices, ensuring timely updates and precise data collection.
Make Data-Driven Decisions
Increase Customer Satisfaction
Automate Scheduling and Routing
Improve Collaboration
Automate Communications
Work Anywhere -- Even Without Internet Access
Solve Complex Problems
Support Every Customer
Unify Service Delivery
Track Your Customer Interactions From Start to Finish
Case Creation
- Create a case to record customer interactions and service requests.
- Review service history to identify any available solutions and determine the equipment or assets at the customer site.
- Assess the level of service the customer is entitled to and record the details of their request in the case.
Work Order Management
- Generate a work order based on the recorded customer request and assign it to a field technician using automated or manual tools.
- Send the work order details to the technician’s mobile device, where they will confirm appointments and prepare for the service visit.
Real-Time Service Execution
- Technicians report progress and communicate with customers in real time, providing status updates and recording work performed, parts replaced, time spent, and expenses incurred.
- Customers receive automated notifications about key events, and field service teams can generate after-service reports and invoices as needed.
- Completed work orders are closed and automatically updated in the back office.
GoServicePro Features
Dispatch & Scheduling
Automate work order assignments, optimize routes for efficiency, and manage real-time dispatch with visual scheduling tools. Technicians receive live job status updates for enhanced responsiveness in the field.
Asset Management
Comprehensive asset records, automated maintenance scheduling, and lifecycle management, along with detailed usage analytics to optimize asset performance and longevity.
Estimates & Quoting
Create detailed, configurable estimates and quotes directly from the field or the office. Build professional proposals with flexible line items, labor rates, and materials — and convert approved quotes into work orders seamlessly.
Billing
Track labor and material usage accurately, automate invoice generation, and support customizable billing rates — including entitlement-driven inclusions for precise billing by time, expenses, and parts based on service agreements.
Customer Portal
Give your customers self-service access to request service, track job progress, review service history, and approve and pay quotes and invoices — all in one place. Reduce inbound calls and keep your customers informed without adding overhead.
SLAs and Entitlements
Track Service Level Agreement compliance with real-time alerts, manage service entitlements to ensure accurate service delivery, and centralize contract details with streamlined administration and performance metrics.
Workflow
Define custom workflows for your teams with status tracking, auditing, and ownership assignment. Built-in performance analysis helps you identify bottlenecks and continuously improve operational efficiency.
Customer Management
Manage detailed customer profiles, asset tracking, and centralized account views — streamlining communication, documenting site conditions, and tracking service entitlements for every account.
Inventory & Parts Management
Give technicians real-time visibility into inventory levels, enabling them to check stock, request parts, and manage supplies directly from the field. Back-office teams can track consumption, automate reorder points, and ensure the right parts are on the right truck — reducing return trips and keeping jobs on schedule.
Data Management
Flexible data import, customizable export formats, and automated secure data handling with transformation tools to ensure accurate and efficient data management across your operation.
Mobile Technician App
Your team can have real-time access to job information, on-the-go updates, and customer interactions, whether you're in a remote work site, machine room, basement, or anywhere else your connection drops.
Reporting
Get clear insights and make informed decisions with customizable reports and real-time dashboards. View and manage integrated data from multiple sources with comprehensive analytics and visualizations for enhanced operational efficiency.
Try GoServicePro for Free — No Credit Card Required
For 25 years, we've helped field service companies tackle their toughest operational challenges — from complex scheduling and routing to configurable T&M billing and asset management at scale. Start with our free plan and see for yourself why our customers stay for over a decade. No credit card required.
