Subcases in GoServicePro

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GoServicePro Dispatch Scheduling Software Not all problems require your field techs to go out and fix them. Sometimes, problems can just be fixed over the phone or through email. In GoServicePro, we use Subcases for these situations. The toilet that wouldn't flush. Imagine a scenario where a client calls in, informing you that one of the toilets you installed won't flush. … [Read more...]

Field Dispatch Software GoServicePro: A Field Engineer’s Guide

Customer Signature in Mobile App

Field Dispatch Software: I'm a field engineer. Field Dispatch Software with GoServicePro: A typical day starts with me reviewing the work orders dispatch has assigned to me. They come in on my company-provided tablet, but I can get them on my mobile device as well. When I open the GoServicePro app I see a list of work orders scheduled for the day. If I haven't already accepted them, I do so. This lets the dispatcher know I've accepted the work order. … [Read more...]

GoServicePro’s Mobile Dispatch App

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Mobile Dispatch App What happens if they work in an area with no service? What happens if their papers accidentally get shuffled around or lost? At GoServicePro, we recognize the issues and needs of Field Service companies, and have created our Mobile App to include everything your company could desire. This app can be downloaded on any Android or Apple mobile device, such as a smart phone or tablet. … [Read more...]

How a Call Agent Uses GoServicePro to Help Customers

Previous Cases

Call agents love GoServicePro because it makes their work so much easier. When a call comes in they can quickly create a new case, check existing cases, or answer a question for a customer. Here's how a call agent typically uses GoServicePro to help a customer: "When a call comes in, the first thing I do is click on 'New Case'. That brings up a window where I can input information from the customer about their location and what issues they are having. After I enter their information, I can quickly browse prior cases." … [Read more...]

Multiple Site Addresses for Physical, Billing, and Shipping

Multiple Site Addresses for Physical, Billing, and Shipping

Employees may occasionally need different location information about your customers. A field service technician may need the physical address, an accounts receivable specialist may need the billing address, and the parts warehouse may need the shipping address. This is where the use for multiple site addresses comes into place. … [Read more...]

How GoServicePro Can Help with Reverse Logistics

Reverse Logistics

Up to 7% of an enterprise's gross sales are captured by reverse logistics. This is according to a 2005 article in Forbes by Robert Malone titled, "Reverse side of logistics: The business of returns". What if there was a way to help manage the reverse logistics process at your organization to help reduce that cost? … [Read more...]

How to Make a Work Order

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When your field technicians go out to a job, they are following a Work Order. At GoServicePro we know that creating a work order is the foundation for dispatching in a Field Service Management company, so we make it very easy to use! In GoServicePro's dispatching software, Work Orders (along with Subcases and Part Orders) are part of a Case. A Work Order can't exist on its own, and must be closed before the Case is closed. A Case may have multiple Work Orders for multiple workers. For example, if a problem requires three techs to fix it, three separate Work Orders would be created under the same Case. … [Read more...]

Data Entry Made Easy with PDF Functionality in GoServicePro

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Have you ever wondered if there was a way to put your company's forms into a program that allows for quick data entry? Here at GoServicePro, one of the many features that we are excited about with our program is our personalized and easy to use PDF Forms. When you sign up for GoServicePro's dispatching software, we take any form your business has been using - from logging general information and notes to quotes for your clients - and we turn them into interactable PDFs in our program. … [Read more...]