Subcases in GoServicePro


GoServicePro Dispatch Scheduling Software Not all problems require your field techs to go out and fix them. Sometimes, problems can just be fixed over the phone or through email. In GoServicePro, we use Subcases for these situations. The toilet that wouldn't flush. Imagine a scenario where a client calls in, informing you that one of the toilets you installed won't flush. … [Read more...]

Field Dispatch Software GoServicePro: A Field Engineer’s Guide

Customer Signature in Mobile App

Field Dispatch Software: I'm a field engineer. Field Dispatch Software with GoServicePro: A typical day starts with me reviewing the work orders dispatch has assigned to me. They come in on my company-provided tablet, but I can get them on my mobile device as well. When I open the GoServicePro app I see a list of work orders scheduled for the day. If I haven't already accepted them, I do so. This lets the dispatcher know I've accepted the work order. … [Read more...]

How a Call Agent Uses GoServicePro to Help Customers

Previous Cases

Call agents love GoServicePro because it makes their work so much easier. When a call comes in they can quickly create a new case, check existing cases, or answer a question for a customer. Here's how a call agent typically uses GoServicePro to help a customer: "When a call comes in, the first thing I do is click on 'New Case'. That brings up a window where I can input information from the customer about their location and what issues they are having. After I enter their information, I can quickly browse prior cases." … [Read more...]

How to Make a Work Order


When your field technicians go out to a job, they are following a Work Order. At GoServicePro we know that creating a work order is the foundation for dispatching in a Field Service Management company, so we make it very easy to use! In GoServicePro's dispatching software, Work Orders (along with Subcases and Part Orders) are part of a Case. A Work Order can't exist on its own, and must be closed before the Case is closed. A Case may have multiple Work Orders for multiple workers. For example, if a problem requires three techs to fix it, three separate Work Orders would be created under the same Case. … [Read more...]