Features
GoServicePro Features
Dispatch & Scheduling
Automate work order assignments, optimize routes for efficiency, and manage real-time dispatch with visual scheduling tools. Technicians receive live job status updates for enhanced responsiveness in the field.
Asset Management
Comprehensive asset records, automated maintenance scheduling, and lifecycle management, along with detailed usage analytics to optimize asset performance and longevity.
Estimates & Quoting
Create detailed, configurable estimates and quotes directly from the field or the office. Build professional proposals with flexible line items, labor rates, and materials — and convert approved quotes into work orders seamlessly.
Billing
Track labor and material usage accurately, automate invoice generation, and support customizable billing rates — including entitlement-driven inclusions for precise billing by time, expenses, and parts based on service agreements.
Customer Portal
Give your customers self-service access to request service, track job progress, review service history, and approve and pay quotes and invoices — all in one place. Reduce inbound calls and keep your customers informed without adding overhead.
SLAs and Entitlements
Track Service Level Agreement compliance with real-time alerts, manage service entitlements to ensure accurate service delivery, and centralize contract details with streamlined administration and performance metrics.
Workflow
Define custom workflows for your teams with status tracking, auditing, and ownership assignment. Built-in performance analysis helps you identify bottlenecks and continuously improve operational efficiency.
Customer Management
Manage detailed customer profiles, asset tracking, and centralized account views — streamlining communication, documenting site conditions, and tracking service entitlements for every account.
Inventory & Parts Management
Give technicians real-time visibility into inventory levels, enabling them to check stock, request parts, and manage supplies directly from the field. Back-office teams can track consumption, automate reorder points, and ensure the right parts are on the right truck — reducing return trips and keeping jobs on schedule.
Data Management
Flexible data import, customizable export formats, and automated secure data handling with transformation tools to ensure accurate and efficient data management across your operation.
Mobile Technician App
Your team can have real-time access to job information, on-the-go updates, and customer interactions, whether you're in a remote work site, machine room, basement, or anywhere else your connection drops.
Reporting
Get clear insights and make informed decisions with customizable reports and real-time dashboards. View and manage integrated data from multiple sources with comprehensive analytics and visualizations for enhanced operational efficiency.